+44 (0)20 3866 1750 How to get Zoom and Teams in a room together As (some) people return to the office (some of the time), you’ll need video call-friendly meeting rooms. But should you optimize for Teams, Zoom or both? Hybrid work environments require a nuanced approach....
+44 (0)20 3866 1750 Formation Monthly Learning Webinar: The next great disruption is Hybrid Work — are you ready? What are Microsoft Teams Monthly Learning Webinars? Each session is broadly broken down in to 3 sections: Microsoft updates - in each session we discuss latest feature releases to ensure you...
+44 (0)20 3866 1750 4 tips to train your way out of user adoption woes In an increasingly complex and competitive marketplace, change comes as standard. Companies will either embrace new technology to help drive down costs and exploit opportunities, or they’ll face ruin. It’s as simple...
+44 (0)20 3866 1750 Hybrid work is here. Is your organisation ready? At Formation, we believe that hybrid work is the future. Moving forward, every organisation will need a new operating model for hybrid work—one that doesn’t rely on old norms, like the 8-hour, 9-to-5 workday. Employee...
+44 (0)20 3866 1750 Cut costs and improve your customer’s experience with speech analytics “Calls may be recorded for quality control purposes.” Simple, to-the-point…and obsolete.Customers will instead soon be getting used to a new phrase when they phone a call centre: “All calls will be systematically recorded,...
+44 (0)20 3866 1750 Is your remote call centre PCI compliant? With fines of up to £250k per week, you might want to check. Covid has accelerated the trend toward hybrid and remote working, including for call centre staff. This poses tough questions for company...
+44 (0)20 3866 1750 Microsoft Teams & O365 - Monthly Learning Webinar https://youtu.be/gBycRIQKZtE What are Microsoft Teams Monthly Learning Webinars? Each session is broadly broken down in to 3 sections: Teams Focused topics - in each session we discuss a specific topic such as options for connecting Teams to the...
+44 (0)20 3866 1750 3 reasons why a poor customer experience might be killing your business (and 3 ways to fix it). How good – or bad - is your customer service? Does it take 10 days to respond to a web enquiry, as it did for...
+44 (0)20 3866 1750 Reduce background noise in Microsoft Teams meetings with AI-based noise suppression Whether it be multiple meetings occurring in a small space, children playing loudly nearby, or construction noise outside of your home office, unwanted background noise can be really distracting in online meetings....
+44 (0)20 3866 1750 Right channel, right time In an omni-channel contact centre world, you can’t leave customers to fend for themselves. For their sake and yours, you should nudge customers towards the channel that will solve their problems fastest. But where and when to nudge? Colonial Delhi...
