How We Do It
Implementation Services

BUSINESS SUCCESS STARTS WITH SERVICE DELIVERY

Formation Tech solutions are designed to improve business outcomes. How well they are implemented determines how quickly the business benefits can be realised.

 

Whether you have a large complex global project or a more straight forward piece of work, we are a team that can help you.

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A TEAM TO HELP

Here at Formation Tech, we specialise in helping you take business challenges and address them with technology.  

We understand the excitement of having new technologies, particularly ones that can have a transformative effect on your business.

Yet, turning a design in to reality, and keeping all stakeholders on board isn’t always straight forward. 

That’s where we come in. The talented team in our project office is focused on the execution and delivery of our services and helping our customers get the most out of their solutions.

We combine creativity and flair with in-depth knowledge.

Get started with us today!

KNOWING THE GOALS

The projects we take on can involve complex and nuanced steps. Often, we are helping to tackle challenges that business leaders have recognised. Often it can be hard for customers to articulate big picture requirements and define them into a brief. Even harder still is breaking down the requirements into an order of priority.

That’s completely normal. This is where Formation Tech comes in. Our job is to help customers translate the business requirements in to a scope with known objectives and agreed goals. To help customers determine tactical opportunities that can have short term impact and strategic elements of a project and how best to define and deliver them.

 

To deliver a successful project, we help build a scope of works, that creates a clearer direction and one that all parties can sign in to.

Types of Projects We Complete

At Formation Tech, we’re dedicated to helping you implement technologies that work best for your company.

We specialise in a wide variety of areas. Let’s go into them below.

Connecting Your Workforce

Connected workforces have never been so necessary.

The internet has freed employees from their desks and allowed them to work from wherever they want. Yet, businesses still need smooth communication between employees to remain effective and productive.

We connect your workforce through collaboration, productivity, and enhanced virtual and physical workplace design and meeting rooms.

With us, team collaboration should be minimal friction and smooth experience. Your employees no longer have to worry about their technology not serving the needs of their team.

This helps your employees work from wherever suits them and your company best and allows them to perform their tasks efficiently.

Improving Customer Communications

As a business, you know the value of being able to communicate with your customers effectively. 

Today, your customers are used to being able to communicate with people via a variety of methods. They expect businesses to fulfil their needs in the same way.

But how do you do so?

We assess your overall customer experience and guide you through implementing a more efficient process. Also, we provide you with contact centre solutions, dev and API integrations, analytics on voice and self-service, call recording, compliance, and overall digital transformation.

Bolstering Your Security

With any new technology or working practice comes the need to ensure data security.

As more businesses move towards agile working and customer self-service models, how you protect your business needs to be reconsidered.

You need to balance granting employees and customers access to specific areas while managing and controlling risk.

Our information security advistors and infrastructure experts help you accomplish that. From policy management definition, through service design and solution implementation, we’ll help you every step of the way.

Service Transition

Our project teams won’t just set you up and then leave you. Instead, we’re dedicated to ensuring your transition to our service desk teams goes as well as possible. 

To do this, we do a lot of platform and service testing. We’ll make sure your new technologies and products have been ratified and will include your teams as part of this testing process.
Once services have been cut over and gone live, we move in to early life support where both our project team and service desk team combine forces to provide a white glove support service. Only once we are all happy that services have bedded in, will we transition you fully to business as usual support service.

Ready to Implement a New Project?

Are you ready to implement a new project and take your company to the next level? Contact us today!

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