Customer Experience Digital Transformation Services

Power Your Ideas with the Cloud

Do you have something new percolating in the back of your mind? Is there a business inefficiency you manage that takes time and resource? Could you complete a business function through automating that service? If so, we can help you turn your ideas into exciting new digital interactions which compliment your customer engagement.

workforce-management

Automated Services

In an age of readily accessible technology, through open API’s cloud-based services, there’s never been a better time to review business challenges in the way you communicate with your customers. Streamlining market-leading services such as speech engines, chat bots, AI, analytics into your business functions is now open to all and could take your business to the next level. Talk to us about the bespoke workflows through digital channel could further engage your customers and help you differentiate your business from the competition.

Do More in Less Time

If you have a new integration or automation project in mind, you’re probably wondering how to develop it without overloading your workers and breaking the budget. With available, packaged services which can be spun up in hours not days, and using applications created by and maintained by global entities such as Google, Amazon and Microsoft, time to implement and deploy such projects has been cut 10 fold. Never before have development project been in reach of all business sizes.

 

Fortunately, we can help you. We’ll teach your employees how to develop new workflows and apps while reducing the time they spend on these processes. Our experts will teach them to build fast, fail fast, and fix fast so that you have new developments that work well in less time.

 

This allows each of your employees to do more in less time and makes it easier for your team to innovate.

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Performance Benchmarking

CUSTOMER INSIGHTS THAT CREATE A BETTER DEFINED STRATEGY

Customer experience is an essential part of all businesses. But is yours sufficient? Do you really know what your customers think? What data are you using to define your future customer experience strategies? Formation Tech can help you explore these areas and build a picture of your “as is” so you can better prepare your “to be”. Get in touch to learn how Performance Benchmarketing can accelerate your thinking.

Performance Benchmarking

CUSTOMER INSIGHTS THAT CREATE A BETTER DEFINED STRATEGY
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Contact Centre Solutions

Redefine Your Customer Experience

Are you taking advantage of digital channels to support your contact centre, or are you still a little too reliant on voice? To build a modern contact centre and offer seamless experiences to your customers, ones that give you a real competitive edge, you need to optimise the communication channels you offer customers. Formation Tech can help you build contact centre solutions that transform the experiences you are able to offer your customers.

Contact Centre Solutions

Redefine Your Customer Experience
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