Customer Experience Regulatory Compliance
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Advanced PCI Compliance and Call Recording
Protect Customer Privacy. Improve Customer Experience
Let us show you how.
Any business that takes card payments needs to be able to process customer’s private financial information safely and securely.
But there are strict laws regarding how this information can be handled.
Even more important, you want your customers to feel safe when they are offering you their card information and other personal details. But it can be challenging to understand how the process works and how to stay in compliance while doing so.
We show you how to get the cloud-based voice recording and analytic technology you need to remain compliant and ensure quality customer service.
Flexible, Reliable Call Recording Technology
To ensure that all of your transactions are compliant, it is essential to record them, but this can be tricky when your agent needs to pause a call, or a customer needs to input information.
To adhere, you need a reliable, scalable and secure recording platform, configured correctly. Recording calls allows you to ensure that all of your customers are receiving the best service possible, without compromising your business.
We make it easy to help your service agents record each interaction during the entire process, so you are protected from liability, and your customer is happy.
Finding a solution to meet your compliance needs
At Formation Tech, we guide you on everything you need to remain compliant from a call recording perspective.
We offer guidance and advice on how to:
- Meet compliance requirements and laws for capturing sensitive customer data.
- Deliver and meet complaint standards with different technologies including voice, email, webchat and social media
- Ensure sensitive data is safe and kept within the country/region it needs to reside.
Getting the cloud-based solutions you need to make your client happy is easier than ever. We show you how to make it happen.
How it Works
Step 1: We Evaluate Your Needs
Once we understand the areas of regulation you need to adhere to, we work with you to develop the right strategy for your business.
Step 2: We Help You Implement Your New Technology
We make PCI compliance and call recording easy. We partner with the best vendors to make sure you are getting intuitive software.
Step 3: Utilise Our 24/7 Service Desk
We stand behind our vendors, but we know you may still need support. We are available 24/7/365 to make sure you get the best user experience for all of our software.
Step 4: We Maintain Your Software
We offer service management, so you never have to worry about maintaining your systems yourself.
A Trusted Partner
Whether you need to pause/resume a recording to collect payments or let the customer control the payment through their dial pad, or via a secure link, Formation Tech can help you remain compliant and keep customers’ details safe and secure.
If you need to capture customer interactions for compliance purposes or not, adding a recording platform to your contact centre operation is the gateway to hearing the voice of your customer. Understanding why customers call you, what is working well and not so well, and capturing the key elements of your service through recording allows you to continually improve your service.
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