Customer Experience Regulatory Compliance

Advanced PCI Compliance and Call Recording

We help you remain compliant with PCI standards while handling your customer’s personal data.
pci-compliance

Protect Customer Privacy. Improve Customer Experience

Let us show you how.

 

Any business that takes card payments needs to be able to process customer’s private financial information safely and securely.

 

But there are strict laws regarding how this information can be handled.

 

Even more important, you want your customers to feel safe when they are offering you their card information and other personal details. But it can be challenging to understand how the process works and how to stay in compliance while doing so.

 

We show you how to get the cloud-based voice recording and analytic technology you need to remain compliant and ensure quality customer service.

Flexible, Reliable Call Recording Technology

To ensure that all of your transactions are compliant, it is essential to record them, but this can be tricky when your agent needs to pause a call, or a customer needs to input information.

 

To adhere, you need a reliable, scalable and secure recording platform, configured correctly. Recording calls allows you to ensure that all of your customers are receiving the best service possible, without compromising your business.

 

We make it easy to help your service agents record each interaction during the entire process, so you are protected from liability, and your customer is happy.

Finding a solution to meet your compliance needs

At Formation Tech, we guide you on everything you need to remain compliant from a call recording perspective.

 

We offer guidance and advice on how to:

 

  • Meet compliance requirements and laws for capturing sensitive customer data.

 

  • Deliver and meet complaint standards with different technologies including voice, email, webchat and social media

 

  • Ensure sensitive data is safe and kept within the country/region it needs to reside.

 

Getting the cloud-based solutions you need to make your client happy is easier than ever. We show you how to make it happen.

How it Works

Step 1: We Evaluate Your Needs

 

Once we understand the areas of regulation you need to adhere to, we work with you to develop the right strategy for your business.

 

Step 2: We Help You Implement Your New Technology

 

We make PCI compliance and call recording easy. We partner with the best vendors to make sure you are getting intuitive software.

 

Step 3: Utilise Our 24/7 Service Desk

 

We stand behind our vendors, but we know you may still need support. We are available 24/7/365 to make sure you get the best user experience for all of our software.

 

Step 4: We Maintain Your Software

 

We offer service management, so you never have to worry about maintaining your systems yourself.

A Trusted Partner

Whether you need to pause/resume a recording to collect payments or let the customer control the payment through their dial pad, or via a secure link, Formation Tech can help you remain compliant and keep customers’ details safe and secure.

 

If you need to capture customer interactions for compliance purposes or not, adding a recording platform to your contact centre operation is the gateway to hearing the voice of your customer. Understanding why customers call you, what is working well and not so well, and capturing the key elements of your service through recording allows you to continually improve your service.

What people are saying

Are You Ready To Start?

More Services

You might also be interested in these Services

Workforce Optimisation

Quality Management Solutions that improve agent performance

Ensure your contact centre operation is delivering consistent service and your teams are performing to their best ability. Improve your processes and get more accomplished when you partner with the expert team at Formation Tech.

Workforce Optimisation

Quality Management Solutions that improve agent performance
Learn More

Workforce Management

TAKE YOUR CONTACT CENTRE TO THE NEXT LEVEL

Do you find it difficult keeping on top of agent scheduling whilst making sure your contact centre is performorming at it’s best? Do you have training challenges and do you wish you could be much more on top of planning? Formation Tech’s expert team is able to help you meet customer demand, whilst ensuring that your operations are not only running smoothly, but that is it being optimised.

Workforce Management

TAKE YOUR CONTACT CENTRE TO THE NEXT LEVEL
Learn More

We Are Here To Assist You