+44 (0)20 3866 1750 Returning to Work and Creating a Hybrid Office: Productivity Tip Guide As companies begin to grapple with what the future of the workplace might look like in this nebulous "new normal" we now inhabit, many are leaning towards a hybrid office model. Essentially, this means...
+44 (0)20 3866 1750 How to Maintain Office Culture in a Hybrid Office Setup The World Health Organization declared Covid-19 a pandemic more than seven months ago. And the future still looks uncertain. We don’t know when our societies will return to normal—or what precisely normal...
Traditionally, Contact Centre vendors have built their empires on the back of tech that underpins the modern contact centre. Is it now time to re-think the concept entirely? One of the most dramatic – and surprising – ways digital technology has changed society can be seen...
Everyone is excited about artificial intelligence. But right now its benefits are seen only by the very largest organisations. The good news is that off-the-shelf tools are coming…In the 1984 film The Terminator, James Cameron imagined a world in which intelligent machines ruled the world....
Right now, within a mile of where you’re sitting, a consultant is selling someone a ‘digital transformation’ project. In many ways it’s an easy sell. Digital’s good - no one wants to be analogue. And change is always positive. Right…?Unfortunately, like most snake-oil selling, it’s...
Unified communications tools give people more freedom at work. They can decide their hours. Even their location. But which people? Until recently UC powered self-determination was only for those near the top. No longer...
Henry Ford said: “If you always do what you’ve always done, you’ll always get what you’ve always got.” He could have been talking about smart working. Today’s UC tools make it easy to reinvent your workplace – but only if you have the courage to...
You’ve likely been sold the video conferencing dream...
How do you go from ‘all the channels all the time’ to ‘right channel, right time’? In the final post of a three-part series, we look at the technologies and business models you need to make optichannel a reality.Customers have multiple options for ‘talking’ to...
I’m one of those sad Technology Journalists that gets excited when a new term pops up in the industry. So, when Mike Wheadon, Business Development Director at Formation Tech, suggested we had a chat around OptiChannel contact centres, I bit his hand off. My first question...
