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UComs Archives - Formation - Creative Technology Solutions
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Everyone is excited about artificial intelligence. But right now its benefits are seen only by the very largest organisations. The good news is that off-the-shelf tools are coming… In the 1984 film The Terminator, James Cameron imagined a world in which intelligent machines ruled the world....

Right now, within a mile of where you’re sitting, a consultant is selling someone a ‘digital transformation’ project. In many ways it’s an easy sell. Digital’s good - no one wants to be analogue. And change is always positive. Right…? Unfortunately, like most snake-oil selling,...

Unified communications tools give people more freedom at work. They can decide their hours. Even their location. But which people? Until recently UC powered self-determination was only for those near the top. No longer...

Industry chatter has been particularly loud around Avaya and Mitel this week after the Wall Street Journal announced that Mitel is making a bid for the rival UC giant. Earlier this month, we revealed that multiple bids were imminent for Avaya, with companies like Searchlight Capital Partners (Mitel’s venture...

I’m one of those sad Technology Journalists that gets excited when a new term pops up in the industry. So, when Mike Wheadon, Business Development Director at Formation Tech, suggested we had a chat around OptiChannel contact centres, I bit his hand off. My first question...

Is anything in tech sexier than blockchain right now? Probably not. Everyone’s interested in distributed ledgers and their potential to reinvent money, share ownership and tuna fishing (seriously, Google it). In fact, at the end of last year, analyst Gartner said blockchain had been the most searched-for...

Picture the scene, it's the end of a long summer and all over the UK, parents are busy driving their adult children back to university.  They are all thinking the same thing: what happened to all the stuff? A generation ago, returning students struggled under the...

Formation Tech is a relatively new provider in the communication space, dedicated to delivering “flexible” cloud communication solutions to the mid-market. This disruptive business aims to carve a competitive area for themselves in the mid-market space, by offering Avaya-based cloud solutions that suit the individual...

A strange thing is happening to offices run by Silicon Valley companies. The big tech players are re-thinking their work environments. How? By concealing the very tech that made them so successful. Look at Dropbox’s recently-opened Austin HQ. It’s all leather sofas, swirly carpets and bookshelves. It...

Avaya built its empire on the back of tech that underpins the modern contact centre. Is it now time to re-think the concept entirely? One of the most dramatic – and surprising – ways digital technology has changed society can be seen in the way it...