CHALLENGES
Igne fosters a collaborative spirit to drive innovation and efficiency, but disparate telephony systems were creating unnecessary complexity and disconnection in their communications. With three different phone systems across twelve sites this resulted in operational inefficiencies, increased costs, and a lack of a standardised approach. Managing multiple vendors added to the complexity, causing significant difficulties in maintenance and support.
Andy Garside, Head of IT at Igne, recognised the potential of leveraging their existing Microsoft Teams environment for voice calls. He needed a trusted partner to manage the project and provide ongoing support to ensure smooth adoption and operation.
APPROACH
Following a comprehensive audit of Igne's voice estate inefficiencies were discovered, including an over-subscription of voice lines, which were unnecessarily increasing costs.
Formation Tech showcased our in-depth expertise in a number of ways. Initially through our pre-sales engagement, meeting the project management team including attending one of our Microsoft Teams learning webinars, further cementing Andy's trust in our capabilities.
"Formation Tech was excellent in adjusting to our constantly changing schedule. The entire project team was awesome from management to technical delivery." - Andy Garside - Head of IT.
Our solution was designed with the following key steps:
Discovery: Understanding Igne's specific requirements and challenges to tailor a suitable solution.
System Audit: Thorough review of the existing voice systems to identify inefficiencies and areas for improvement.
Voice Migration: Consolidating the three disparate systems into a single platform using Microsoft Teams, streamlining their voice infrastructure.
Project Management: Providing full project management to ensure a smooth transition, including detailed planning, execution, and continuous communication.
Ongoing Support: Offering comprehensive support and training for both administrators and end-users to ensure complete adoption and satisfaction.
OUTCOMES
Formation Tech transformed Igne's telephony by consolidating three vendors into one, achieving a 75% reduction in voice lines and lowering operational costs. We provided expert management, ensuring a seamless transition and enabling a unified communication platform for voice, video, and collaboration.
Andy Garside was impressed with Formation Tech's thorough and consultative approach, which ensured peace of mind and a successful integration of Microsoft Teams Voice, simplifying Igne's telephony and fostering a more efficient communication environment.
"My team can't express highly enough the quality of support we now receive from Formation Tech. Their adaptability and dedication ensured seamless project execution." - Andy Garside, Head of IT.
