100 years ago, most companies hired electricity engineers. They had to: they owned their own dynamos and generators. Yet in just a few years electrical power had become a remotely-administered utility. What does this remind you of? ...
What does Microsoft have in store for S4B? Will Teams complement it? Or replace it? And can Microsoft ever be any good at UC? Here’s our verdict (clue: we like our own cloud option). To E5 or not to E5? Shakespeare didn’t say it. Not exactly. But...
At Avaya’s first Engage event post chapter 11, you could almost see the weight lifted from CEO Jim Chirico’s shoulders. He talked about how, for the first time in years, Avaya no longer has to drive ‘with the brakes on’. He also reminded the audience that...
When you gather the UK’s unified comms experts in one place, you have an unmissable opportunity to gain valuable insights. You can really take the temperature of the sector. After two hectic days at UC Expo in London ExCeL, Formation can tell you this about the market’s pre-eminent...
Avaya thinks artificial intelligence can transform the call centre. We believe it can power a smarter workplace. Come and visit us at UC Expo to find out how...
What’s human hacking? And vishing? And what’s the deal with Teams? Head to UC Expo in this month for the answers. This year's UC Expo show is so close you can almost touch it with your augmented reality data glove. For anyone in the European UC business, this is...
Did you see the news? Avaya may just have made one its most significant strategic channel decisions in 10 years. Oh, you missed it. Unsurprising, perhaps. This was not a story you’ll see in a press release or read in a media interview. Instead, the company made...
In March 2000, the boy band NSYNC released its long awaited second album in the US. It sold 1.1 million copies its first day, 2.4 million in the first week and 10 million by the end of the year. How could things get any better for...
It’s 2011, and WebRTC (Web Real-Time Communication) is considered the communications technology of the year. Fast forward to the present day and WebRTC is being merrily trumpeted as the next-big-thing. So far, so ‘tech-hype-monster-never-takes-off’ snooze-fest. Like many ‘revolutionary’ technologies, WebRTC has been promising to up-end corporate communications for...
Well, in the case of Avaya you do it twice. First you tackle the debt. Then you address the customers. Let me explain. Everyone in the Avaya community knows that a large part of the reason Avaya slid into Chapter 11 last year was the millstone of...
