Avaya thinks artificial intelligence can transform the call centre. We believe it can power a smarter workplace. Come and visit us at UC Expo to find out how...
What’s human hacking? And vishing? And what’s the deal with Teams? Head to UC Expo in this month for the answers. This year's UC Expo show is so close you can almost touch it with your augmented reality data glove. For anyone in the European UC business, this is...
Did you see the news? Avaya may just have made one its most significant strategic channel decisions in 10 years. Oh, you missed it. Unsurprising, perhaps. This was not a story you’ll see in a press release or read in a media interview. Instead, the company made...
In March 2000, the boy band NSYNC released its long awaited second album in the US. It sold 1.1 million copies its first day, 2.4 million in the first week and 10 million by the end of the year. How could things get any better for...
It’s 2011, and WebRTC (Web Real-Time Communication) is considered the communications technology of the year. Fast forward to the present day and WebRTC is being merrily trumpeted as the next-big-thing. So far, so ‘tech-hype-monster-never-takes-off’ snooze-fest. Like many ‘revolutionary’ technologies, WebRTC has been promising to up-end corporate communications for...
Well, in the case of Avaya you do it twice. First you tackle the debt. Then you address the customers. Let me explain. Everyone in the Avaya community knows that a large part of the reason Avaya slid into Chapter 11 last year was the millstone of...
Remember BYOD (bring your own device)? It was quite the buzzword two or three years ago. But things have moved on. Today, it’s no longer enough to allow access to enterprise apps from an employee’s mobile device. Today, people want to ‘bring their own experience’ to...
“I have no doubt that cloud will be the market’s primary commercial model,” says Ioan MacRae, MD of Avaya UK. He made this bold statement ahead of a packed event held recently by Avaya and Formation for mid-market companies pondering a shift to next-gen communications. And...
In a few days, Avaya will come out of Chapter 11 free to pursue its future as a cloud company. Here we look at what this means for Avaya's global army of loyal users… Across the UK, hundreds of thousands of UK businesses use Avaya on-premises...
As part of our Autumn programme, Formation is pleased to announce two new webinars focused on cloud communications and smart working. They each bring different insights in to two areas of the communications market.The Smart Working workshop focuses on the end user and discovers...
