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Latest News Updates

At Avaya’s first Engage event post chapter 11, you could almost see the weight lifted from CEO Jim Chirico’s shoulders. He talked about how, for the first time in years, Avaya no longer has to drive ‘with the brakes on’. He also reminded the audience that...

When you gather the UK’s unified comms experts in one place, you have an unmissable opportunity to gain valuable insights. You can really take the temperature of the sector. After two hectic days at UC Expo in London ExCeL, Formation can tell you this about the market’s pre-eminent...

What’s human hacking? And vishing? And what’s the deal with Teams? Head to UC Expo in this month for the answers. This year's UC Expo show is so close you can almost touch it with your augmented reality data glove. For anyone in the European UC business, this is...

Did you see the news? Avaya may just have made one its most significant strategic channel decisions in 10 years. Oh, you missed it. Unsurprising, perhaps. This was not a story you’ll see in a press release or read in a media interview. Instead, the company made...

It’s 2011, and WebRTC (Web Real-Time Communication) is considered the communications technology of the year. Fast forward to the present day and WebRTC is being merrily trumpeted as the next-big-thing. So far, so ‘tech-hype-monster-never-takes-off’ snooze-fest. Like many ‘revolutionary’ technologies, WebRTC has been promising to up-end corporate communications for...

Well, in the case of Avaya you do it twice. First you tackle the debt. Then you address the customers. Let me explain. Everyone in the Avaya community knows that a large part of the reason Avaya slid into Chapter 11 last year was the millstone of...

Remember BYOD (bring your own device)? It was quite the buzzword two or three years ago. But things have moved on. Today, it’s no longer enough to allow access to enterprise apps from an employee’s mobile device. Today, people want to ‘bring their own experience’ to...