logo
Omnichannel Archives - Formation - Creative Technology Solutions
73
archive,tag,tag-omnichannel,tag-73,ajax_fade,page_not_loaded,,qode-title-hidden,qode_grid_1300,side_area_uncovered_from_content,qode-content-sidebar-responsive,qode-child-theme-ver-1.0.0,qode-theme-ver-11.1,qode-theme-bridge,wpb-js-composer js-comp-ver-5.4.7,vc_responsive

I’m one of those sad Technology Journalists that gets excited when a new term pops up in the industry. So, when Mike Wheadon, Business Development Director at Formation Tech, suggested we had a chat around OptiChannel contact centres, I bit his hand off. My first question...