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How do you go from ‘all the channels all the time’ to ‘right channel, right time’? In the final post of a three-part series, we look at the technologies and business models you need to make optichannel a reality.Customers have multiple options for ‘talking’ to...

Is anything in tech sexier than blockchain right now? Probably not. Everyone’s interested in distributed ledgers and their potential to reinvent money, share ownership and tuna fishing (seriously, Google it). In fact, at the end of last year, analyst Gartner said blockchain had been the most searched-for...

Picture the scene, it's the end of a long summer and all over the UK, parents are busy driving their adult children back to university.  They are all thinking the same thing: what happened to all the stuff? A generation ago, returning students struggled under the...

When you gather the UK’s unified communications experts in one place, you have an unmissable opportunity to gain valuable insights. You can really take the temperature of the sector. After two hectic days at UC Expo in London ExCeL, Formation can tell you this about the market’s pre-eminent...

What’s human hacking? And vishing? And what’s the deal with Teams? Head to UC Expo in this month for the answers. This year's UC Expo show is so close you can almost touch it with your augmented reality data glove. For anyone in the European UC business, this is...

It’s 2011, and WebRTC (Web Real-Time Communication) is considered the communications technology of the year. Fast forward to the present day and WebRTC is being merrily trumpeted as the next-big-thing. So far, so ‘tech-hype-monster-never-takes-off’ snooze-fest. Like many ‘revolutionary’ technologies, WebRTC has been promising to up-end corporate communications for...