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Unified Communications Archives - Formation - Creative Technology Solutions
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Everyone is excited about artificial intelligence. But right now its benefits are seen only by the very largest organisations. The good news is that off-the-shelf tools are coming… In the 1984 film The Terminator, James Cameron imagined a world in which intelligent machines ruled the world....

Right now, within a mile of where you’re sitting, a consultant is selling someone a ‘digital transformation’ project. In many ways it’s an easy sell. Digital’s good - no one wants to be analogue. And change is always positive. Right…? Unfortunately, like most snake-oil selling,...

Unified communications tools give people more freedom at work. They can decide their hours. Even their location. But which people? Until recently UC powered self-determination was only for those near the top. No longer...

Private equity is preparing a bid for Avaya. Or it’s not. The news changes from week to week. Either way, the speculation shows that investors’ sense that Avaya is undervalued. Here’s why. 12 years ago two private equity companies bought Avaya. That didn’t end well. It...

Henry Ford said: “If you always do what you’ve always done, you’ll always get what you’ve always got.” He could have been talking about smart working. Today’s UC tools make it easy to reinvent your workplace – but only if you have the courage to...

Industry chatter has been particularly loud around Avaya and Mitel this week after the Wall Street Journal announced that Mitel is making a bid for the rival UC giant. Earlier this month, we revealed that multiple bids were imminent for Avaya, with companies like Searchlight Capital Partners (Mitel’s venture...

In an omnichannel world, you can't leave customers to fend for themselves. For their sake and yours, you should nudge customers towards the channel that will solve their problems fastest. But where and when to nudge? Colonial Delhi had a problem with cobras. There were too...

First there was multichannel. Then came omnichannel. Now, businesses are realising the best results come when you offer the right contact option at the right time. It's all about optichannel...

Is anything in tech sexier than blockchain right now? Probably not. Everyone’s interested in distributed ledgers and their potential to reinvent money, share ownership and tuna fishing (seriously, Google it). In fact, at the end of last year, analyst Gartner said blockchain had been the most searched-for...