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Discover Us

What gives us the right to advise you about your CX strategy or how to implement a modern workplace?

Why should you listen to us?

Since launching Formation Tech in 2016, we have been at the forefront of driving a cloud first approach to unified communications and contact centres.  We’ve been helping our customers to deliver new digital channels to their customers, transitioning from office based only teams to managing virtual agents.

We also launched our Modern Workplace Practice in 2016 (it was called Smart Working back then).  We have been delivering workplace solutions to support an agile workforce since then.  The practice was initially established to enable customers to understand how technology could drive modern office design and empower remote workers.  With this focus on task-based working, the underlying principal has always been that your workplace is wherever you want it to be.

So, when the remote working revolution of 2020 came about, all of our customers were ready.  Complete teams simply went home and started working as they always had.  Whether they were large contact centres or more straight forward businesses, all were able to transition to full home working with very little trouble.

Our mission is to show customers how workplace technologies can help change the way they work, and how offering customers the right options to engage with them will drive loyalty and improve customer conversion.

Obviously, we appreciate that adopting new technologies is a journey for many enterprises. That’s why, with Formation, you can take it one step at a time or as a single migration project.

Get in touch and we’ll tell you more.

Our Values

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Mark Tyers

Co-Founder

“We pride ourselves in knowing every element of our clients business. This relationship is what drives and differentiates us.”

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Dan Cholerton

Co-Founder

“Our team is what gives us the edge. A culture can’t be pre constructed. It is built over many years, and is based around shared values and a common purpose.”

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Mike Wheadon

Sales Director

“To many of our clients, I am the face of Formation. However, it takes a team effort to make things tick. We don’t take success for granted and always strive to excel.”

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Micha Wells

Operations Director

“We are passionate about delivering on our promises. We get stuff done and do it well.”

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Carl Hardie

Business Development Director

“We believe that we can be truly disruptive in the UC market today. We want to make doing business easier.”

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