Whenever you implement new technology, your employees need to be supported, to ensure they understand how to use any new software and applications. When you’re trying to add new working practices and encourage behavioural change, training and coaching is even more pertinent. Let us help.
Technology is ever-changing, and that’s a good thing. New technologies can help you automate business processes and streamline the way things are done. If used correctly, it complements your people and enables them to work smarter.
It also enables you to remove bottlenecks in your business and introduce new services that enhance your customer service and improve your organisation’s effectiveness.
Yet, adopting new technology always comes with a learning curve. First, your employees need to get on board. They need to understand the context of what you are doing and why you are doing it. They need to buy in to the plan.
Then, to ensure you get the most out of any new platforms, they need to learn how to use them.
Our consultants will help you get the most out of it through our training programmes. We’ll tailor the programme with a focus on the business outcomes in mind and teach your employees how to benefit best from their new technologies.
We enable you to reach your goals by collaborating with you on any new cloud technologies you take on.
Through our training services, your employees will learn to collaborate better and utilise the right tools to make them more productive.
We train agents so they know how to access information and take advantage of contact centre technology to help them improve the service they are able to provide to your customers. With the correct training and support, you’ll be able to serve your customers more quickly, efficiently, and thoroughly.
With everything service we deliver, we give your employees high-quality training on everything they need to know.
1. We Plan with You
Technologies usually come with a basic set of operations. Yet, the people who use them come from different industries and have wide and varied roles and responsibilities.
That’s why when you work with us, we make your overall success and satisfaction our priority. We tailor the language we use during any product or solution training to the language of your business and we align the training to the roles of the individuals.
This planning phase means we don’t take a one size fits all approach. Instead, we design our training services around your business.
2. Tailored Training Programmes
Once we’ve learned the specific contours of your company, we’ll give your employees the training they need to succeed with the new technology.
Our programmes can be specifically tailored to your workforce. Our consultants work with small break out teams, showing them how to apply new technology to their specific roles.
This guarantees all of your employees will receive training in the context of their role, and we’ll work with them until they’re comfortable and able to take full advantage of the new technology.
Are you ready to get started with our training programme? Let us know today, and we’ll be more than happy to get started.