Microsoft Teams
Direct Routing

Make and receive calls from your Teams application

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With Teams at the core of your business, it’s time to bring voice in from the cold.

Deliver a user experience that’s consistently better, regardless of location and device.


Simplify your stack with one trusted partner who’s with you every step of the way.


Bespoke solutions tailored to your voice feature needs.


Truly Unified Communications

The pandemic exiled millions from the office, making Microsoft Teams the de facto work hub for tens of millions around the world.


But there’s a catch. A big voice-shaped one. Users can’t use Teams to make or receive calls outside their organisation. At least, not out of the box.


Now imagine they could make voice calls – to colleagues, customers and anyone else – from within Teams.


· Call reporting, recording and other features baked in to their favourite app.


· The same familiar interface and a consistently great experience whether they’re in the office, at home or in-between.


· No copying numbers from one app to another.


IT departments deal with a single vendor for all things voice and Microsoft.


That means lower costs, less complexity, better accountability and improved user experience.

Microsoft Calling Plans vs direct routing

Phone System is Microsoft’s way of giving companies PBX capabilities and call control within the Teams environment.


When combined with a domestic or international calling plan, employees can use Teams to make, receive and transfer calls. It’s available via their mobile, PC and laptop, or via compatible IP phones.


Direct routing allows trusted experts like Formation Tech to help companies migrate their voice to Teams. Calls are made from within Teams but using the company’s own SIP trunks, slashing costs.


Departments can also import their favourite voice applications and feature sets to use within the Teams environment.


The result is a bespoke solution fitting the needs of individual teams within the business. All at a greatly reduced cost.

Benefit Calling Plans Direct Routing
One licence with one vendor
Simple and hassle-free
Calls between employees are always free, even if they’re in different countries
Enjoy the best-of-breed calling tools you love and need X
On-site survivability and high resiliency options X
Ability to retain existing telephony systems and integrate with Teams X
Bring your own carrier - no need to worry about existing contracts X
Business continuity – never miss a call with network and number level resilience X
Integrate on site devices and services including fax, lift lines, DECT X
Integrate existing Contact Centre with Teams. X
All outside calls typically included in low cost SIP trunk bundles. X

Formation Tech – with you every step of the way.

Whether it’s a series of incremental gains or a serious transformation, we help IT departments create modern workplaces that fit their people.


We get that Teams is often only part of the solution. We’ll help you understand how to integrate other certified services to deliver specialist requirements within your business.

Whether it’s building resilience, porting numbers or a complicated configuration process, we make light work of the toughest migrations.

We recognise this is a big step. We’ll go at your pace, team by team, in line with your needs.


We’ll make sure you have the tools you need, from compliant call recording to contact centre and database integrations.

From licenses to connectivity, service to support, we take care of everything.

Change is hard. We know how to help end users adapt and adjust to new ways of working.

You’ll only ever work with conscientious, fun human beings.

Case Study

Royal Academy of Engineering

Voice enabling Microsoft Teams. "Formation made our transition to voice enabling Teams a simple one. It’s saved us money, removed the heavy lifting and our staff now have access to voice within the Teams app." Brad Linehan – Senior IT Systems Manager

Executive Summery

The Royal Academy of Engineering is a charity that harnesses the power of engineering to build a sustainable society and an inclusive economy that works for everyone.
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